Customer Service

We’d love to hear from you!

Our customer service team is happy to help with any questions you may have. We’re available Monday to Friday from 09:00 to 17:00.

Got a question about your order, return or payment? You’ll likely find the answer below. Everything in one place — just the way we like it.

WEBSHOP QUESTIONS

For questions about the webshop or your order:

Phone: 078-6305070

Email: klantenservice@voorwinden.nl

SHIPPING & PAYMENT
Fast, secure, and delivered in style.

SHIPPING

If you place your order before 12:00 (noon) on a working day, we aim to ship it the same day. Orders placed after 12:00 on Friday will typically be shipped on Monday.

PAYMENT

You can safely and easily pay for your order via iDEAL or credit card (Visa or Mastercard). If you pay by credit card, the amount will be charged immediately.

SHIPPING COSTS

We offer free shipping within the Netherlands and Belgium for orders over €50. For orders below this amount, shipping costs are €4.95 (NL) or €6.50 (BE & DE). For Luxembourg and France, free shipping applies from €100. Below that amount, we charge €9.50. Do you live in another country? Feel free to contact us via 078-6305070 or klantenservice@voorwinden.nl.

RETURNS
Changed your mind? No worries — we keep it simple.

RETURNS

Not completely happy with your purchase? No problem. You can return your order within 14 days of receipt. Please include the completed packing slip or return form with your return shipment.

Return shipping costs and risks are your own responsibility. Check your shipping provider's website for current rates. Once we've received and inspected the items, your refund will be processed as soon as possible via the original payment method. Items must be returned unworn, unwashed and in original condition.

Return address:
Voorwinden Retail BV
Smidsweg 12
3295 BV ’s-Gravendeel
The Netherlands

COMPLAINTS

Do you have a complaint or an issue with your order? Feel free to contact our customer service. We’re happy to help you.